Other Past Projects

Sample Past Projects: Other Services

Here are a few other summarized sample projects we've worked on:


Workforce Safety & Productivity Assessments | Mine Operations & Mine Maintenance: Conducted 300 hours of shift shadowing / Day-in-the-life-of sessions with in-field supervisors at five North American mine sites of one of the largest global copper producers to assess existing protocols and behaviors that were preventing a desirable safe production culture. Post-assessment recommendations centered around a deliverable "Blueprint for a Great Shift", that included changes to support the elevation of the role of frontline supervisors, promote leadership behaviors, and enable positive enhancements to overall mine safety and productivity.  '


Executive/Leadership Vision Alignment | Global Integrated Operations Program: Developed the approach and the narrative to drive internal leadership alignment and buy-in for a global mining company's shift to an integrated operations model. This operating model shift would entail a whole-of-system reordering of the people, processes, and technologies across the value chains for each vertical in the mining company. Facilitated the senior leadership feedback through a digital interview process and through the launching of a content-rich microsite - commended by the then CEO of the company.


Crisis Management Planning | Emergency Preparedness: Developed the approach for external engagement as part of a mining company's Global Industry Standard on Tailings Management conformance efforts. Facilitated the planning of pre-engagement, during-engagement, and post-engagement activities for 8 engagements across 16 sites. The approach and plans resulted in internal alignment, local emergency management agency buy-in, and drove ownership of tasks across a cross-functional team.


Strategic Communications | M&A Project: Developed a master communications plan and managed the delivery of planned communications events as part of the combination of two geo-spatial satellite imagery companies. Centralized the new company’s internal and external communications activities through a newly-formed Communications Governance Office that coordinated communications activities across 20+transformation projects.


Training Strategy, Development, and Delivery | Google Product Release: As part of the launch of a new Google service, developed the training approach and curriculum for a 6-week training plan for customer care agents. Incorporated gamification as part of the training program comprising 20+ Google products (22 courses). Coordinated the efforts of a team of offshore training content developers, ensuring adherence to the client’s standards through a review and sign-off process at various points in the training development timeline.


Workforce Transition | Shared Services Implementation: Developed a detailed workforce transition playbook and a change management playbook to guide an Energy client’s HR team through all aspects of a cross-border move, outlining workforce activities that govern workforce selection, retention, separations, and change activities such as stakeholder engagement, communications, and work shadowing.


Technology Release Management | Customer Care Enhancements: Managed Go-Live/UAT initiatives for solutions that impact the public image of the company; Solution is being used by 30,000+ agents, achieving measurable KPI-driven improvements to customer experience. Generated projected annual savings of $7.9m through strategic changes to Tier 1 troubleshooting. Created processes to streamline UAT, solution deployment, regional stakeholder sign-offs, feedback loops, and defect logging, triage, and resolution.

SAMPLE PAST PROJECTS

Here are a few other summarized sample past projects ...

  • Workforce Safety & Productivity Assessments | Mine Operations & Mine Maintenance

    Conducted 300 hours of shift shadowing / Day-in-the-life-of sessions with in-field supervisors at five North American mine sites of one of the largest global copper producers to assess existing protocols and behaviors that were preventing a desirable safe production culture. Post-assessment recommendations centered around a deliverable "Blueprint for a Great Shift", that included changes to support the elevation of the role of frontline supervisors, promote leadership behaviors, and enable positive enhancements to overall mine safety and productivity.

  • Executive/Leadership Vision Alignment | Global Integrated Operations Program

    Developed the approach and the narrative to drive internal leadership alignment and buy-in for a global mining company's shift to an integrated operations model. This operating model shift would entail a whole-of-system reordering of the people, processes, and technologies across the value chains for each vertical in the mining company. Facilitated the senior leadership feedback through a digital interview process and through the launching of a content-rich microsite - commended by the then CEO of the company.

  • Crisis Management Planning | Emergency Preparedness

    Developed the approach for external engagement as part of a mining company's Global Industry Standard on Tailings Management conformance efforts. Facilitated the planning of pre-engagement, during-engagement, and post-engagement activities for 8 engagements across 16 sites. The approach and plans resulted in internal alignment, local emergency management agency buy-in, and drove ownership of tasks across a cross-functional team

  • Strategic Communications | M&A Project

    Developed a master communications plan and managed the delivery of planned communications events as part of the combination of two geo-spatial satellite imagery companies. Centralized the new company’s internal and external communications activities through a newly-formed Communications Governance Office that coordinated communications activities across 20+transformation projects

  • Training Strategy, Development, and Delivery | Google Product Release

    As part of the launch of a new Google service, developed the training approach and curriculum for a 6-week training plan for customer care agents. Incorporated gamification as part of the training program comprising 20+ Google products (22 courses). Coordinated the efforts of a team of offshore training content developers, ensuring adherence to the client’s standards through a review and sign-off process at various points in the training development timeline.

  • Workforce Transition | Shared Services Implementation

    Developed a detailed workforce transition playbook and a change management playbook to guide an Energy client’s HR team through all aspects of a cross-border move, outlining workforce activities that govern workforce selection, retention, separations, and change activities such as stakeholder engagement, communications, and work shadowing.

  • Technology Release Management | Customer Care Enhancements

    Managed Go-Live/UAT initiatives for solutions that impact the public image of the company; Solution is being used by 30,000+ agents, achieving measurable KPI-driven improvements to customer experience. Generated projected annual savings of $7.9m through strategic changes to Tier 1 troubleshooting. Created processes to streamline UAT, solution deployment, regional stakeholder sign-offs, feedback loops, and defect logging, triage, and resolution.